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Frequently asked questions
What payment methods do you accept?
We accept multiple secure payment options, including:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Wallets (as supported by the payment gateway)
All payments are processed through trusted and secure payment gateways.
Is it safe to make payments on your website?
Yes. Your payment and personal information are fully protected using industry-standard security and encryption protocols. We do not store your card details on our servers.
Do you offer Cash on Delivery (COD)?
Currently not available.
How long does delivery take?
Delivery timelines vary based on your location and the product ordered.
Typically:
- Orders are processed within 1–3 business days
- Delivery usually takes 3–7 business days after dispatch
Exact delivery estimates are shown during checkout.
What is your return and refund policy?
We offer returns and refunds as per our policy:
- Products must be unused and in original condition
- Return requests must be raised within the specified period
- Refunds are processed after quality checks
Please refer to our Return & Refund Policy page for complete details.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or wrong product, please contact us immediately with:
- Order ID
- Photos or videos of the product
- A brief description of the issue
Our support team will assist you with a replacement or refund.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible. Please contact us as soon as possible for cancellation requests.
Do you provide customer support?
Yes. Our customer support team is available to help you with any queries related to orders, payments, or products. You can reach us via the Contact Us page.
Do you ship across India?
Yes, we currently ship to most locations across India. Delivery availability depends on your PIN code.
Will I get an invoice for my order?
Yes. A digital invoice will be shared via email after your order is confirmed. You may also receive a physical invoice along with the shipment.
How can I contact you for further questions?
You can reach us through:
- The Contact Us page
- Email or phone details mentioned on the website
We aim to respond within 24–48 business hours.